Peace of mind: Service and Maintenance
We offer mechanical and electrical, preventative and reactive maintenance programmes. We provide our customers with a tailored maintenance regime to ensure optimum product performance, whilst ensuring that legislative obligations are met.
Technical support for smoke, HVAC and solar shading systems.
- Tailored maintenance programmes
- Breakdown assistance
What services are offered?
Colt offers a range of services which may be tailored to meet your exact requirements:
- Programmed preventative maintenance
We will work to ensure that your equipment is in optimum running order. For customers with a maintenance contract an emergency helpdesk is available with an out of hours call out facility, which is manned 24 hours, 365 days a year. A test certificate will be issued for Smoke Control Systems.
- Free full system check
For smoke control systems, a free full system check will be carried out approximately nine months after it has been installed and commissioned by Colt. Besides the opportunity to check that the system is performing as designed, this will allow for any further training of local personnel that may be necessary. Assuming that this visit falls within the warranty period, any defective parts are replaced free of charge. A test certificate will be issued.
- Emergency call-out
- Spares support
- Repair and refurbishment
- Advice on regulatory compliance and certification for Smoke Control Systems
- Design support,
to assist the building owner or operator in optimizing the scheme, should alterations to the building fabric or function be necessary. If required our design teams will carry out a survey in order to achieve the optimum solution.
In all cases both labour and parts are covered for 12 months unless otherwise agreed.
We maintain a detailed database of equipment as well as details of failure modes going back many years, which enables us to best plan maintenance schedules. We understand the importance of providing a responsive and communicative helpdesk, which is the key to be able to deliver the quality service required by our customers.
Our national network of directly employed service personnel ensures that we deliver on our promise to attend callouts within 24 hours, and on average we will respond within 4 hours of the call being logged with the helpdesk. |
